Do you ship internationally?
We only ship within Europe (the continent). Because we believe it’s best to shop local!
When there is an item you really can’t stop thinking about and you live outside of Europe, you can get in touch. We will then find out whether it's worth it sending the item(s) to you.
How long does it take for my order to be shipped?
We are a small studio. But we try to get your order to you as quickly as possible. We aim for packing and sending your order within three working days after the order is placed.
Is it possible to pick up my order at your studio?
It is! At the checkout you can choose the ‘Pick up’ option. Please get in touch so we can make an appointment for you to pick up your order.
This is a great option if you live in the neighborhood or happen to be around.
How much does shipping cost?
Costs for shipping in The Netherlands are €8,- to €15,- depending on the weight of your order.
Costs for shipping within the European Union are €12,- to €30,- depending on the weight of your order.
Shipping within the rest of Europe (the continent) costs €21,- to €38,- depending on the weight of your order.
What do you do when items are damaged during transport?
It can happen that an item gets damaged during transport. Please get in touch as soon as you find out your item got damaged. Include your order information when getting in touch. We will from then on find a solution. This will either be a new product or a refund.
Can I return items?
Unfortunately we do not accept returns because it is very unsustainable to do so.
All items are photographed well and you can find measurements of each item on their product page. If you want more information about an item, please let us know and we can give you more detailed information.
What packaging material do you use?
We only use recyclable or compostable materials for packaging like cardboard and paper. However it is possible for you to find plastic in your package. We sometimes receive these materials and then we like to use it again. If you can, please reuse this packaging material as well.
Can I visit your studio?
You definitely can! Get in touch so we can make an appointment. It is possible to buy anything on the shelves and to have a chat about the studio and the work we make.
How do I take care of ceramics from your shop?
Handmade ceramics can last a very long time. If you can; hand wash your item. Detergent used for hand washing is not as harsh for the glaze as the one used in a dishwashing machine. Please don't use the ceramics in ovens or microwaves.